The dark side of consumerism in healthcare

In the U.S., the consumer rules. You want “free”, next day delivery on a pair of pants? You get it. Refund on a more than gently used product you’ve had for 90 days because you aren’t 100% satisfied? You get that, too. U.S. consumers demand convenience, efficiency and low costs, and consumers expect companies to bend over backwards to accommodate their needs. What’s interesting is, … Continue reading The dark side of consumerism in healthcare