In the U.S., the consumer rules. You want “free”, next day delivery on a pair of pants? You get it. Refund on a more than gently used product you’ve had for 90 days because you aren’t 100% satisfied? You get that, too. U.S. consumers demand convenience, efficiency and low costs, and consumers expect companies to bend over backwards to accommodate their needs. What’s interesting is, … Continue reading The dark side of consumerism in healthcare
Have you either asked or received this question lately: “where do you see yourself in 5 years?” If so, you’ve probably envisioned the perfect scenario: the asker invites you to share what your life plan is for the next 5 years and you enthusiastically respond with a clearly articulated vision of what a bright future looks like. You then dazzle them with an overarching plan … Continue reading The question you shouldn’t be asking: where do you see yourself in 5 years?
For many, I suspect shift + 3, you know, creating a hashtag, comes naturally. I, however, fumble over the basic how-to’s and why’s of hashtagging unless of course it’s #alengthyinsidejoke that ironically conveys my deep lack of understanding about this social media phenomenon. Despite my struggles, I created a Twitter account for professional purposes as a means to share information about various projects I am … Continue reading Are there hidden dangers in hashtagging?
Planning spontaneity ? What sorcery is this? Yeah, it sounds crazy, but it’s a game changer. Recently, I wrote about a piece about the toxicity of busyness and the idea that pretending (or perhaps having the delusion) that we don’t have time to unplug isn’t a badge of honor to be worn, rather, it’s a red flag! Plenty of research cites the mind and body … Continue reading The benefits of planning spontaneity
“I’d prefer it if my provider understood my needs as a human being not as an identity” the patient, a woman identifying as LGBTQ+, lamented as we discussed her perceptions of communication within a healthcare setting. She’s not alone. I’ve had similar discussions with dozens of patients and surveyed hundreds across different racial, ethnic, and gender identities, to name a few. The common thread in … Continue reading Why we need to retire the term cultural competency
When was the last time you said to someone, some variation of, “I’ve been so busy, I haven’t gotten around to it.” How often does that someone nod emphatically and respond, “Yeah, I’m SO (with a clear, over dramatization of the so) busy”! Ugh. I’m sliding down the back of my chair covering my face in embarrassment as I raise my hand. I’ve been a … Continue reading Stop telling me you’re busy
Whether or not you want to “get political”, if you work in the healthcare space, you can’t run, hide, or bury your head in the sand (trust me, I’ve tried), because the truth is, there is a seemingly inextricable link between politics and healthcare. Despite my lack of comfortability even typing the word p-o-l-i-t-i-c-s in an opinion piece that is published on the web, I … Continue reading Sociopolitics and the social determinants of health: you can’t have one without the other