In the U.S., the consumer rules. You want “free”, next day delivery on a pair of pants? You get it. Refund on a more than gently used product you’ve had for 90 days because you aren’t 100% satisfied? You get that, too. U.S. consumers demand convenience, efficiency and low costs, and consumers expect companies to bend over backwards to accommodate their needs. What’s interesting is, … Continue reading The dark side of consumerism in healthcare
For many, I suspect shift + 3, you know, creating a hashtag, comes naturally. I, however, fumble over the basic how-to’s and why’s of hashtagging unless of course it’s #alengthyinsidejoke that ironically conveys my deep lack of understanding about this social media phenomenon. Despite my struggles, I created a Twitter account for professional purposes as a means to share information about various projects I am … Continue reading Are there hidden dangers in hashtagging?
“I’d prefer it if my provider understood my needs as a human being not as an identity” the patient, a woman identifying as LGBTQ+, lamented as we discussed her perceptions of communication within a healthcare setting. She’s not alone. I’ve had similar discussions with dozens of patients and surveyed hundreds across different racial, ethnic, and gender identities, to name a few. The common thread in … Continue reading Why we need to retire the term cultural competency
Whether or not you want to “get political”, if you work in the healthcare space, you can’t run, hide, or bury your head in the sand (trust me, I’ve tried), because the truth is, there is a seemingly inextricable link between politics and healthcare. Despite my lack of comfortability even typing the word p-o-l-i-t-i-c-s in an opinion piece that is published on the web, I … Continue reading Sociopolitics and the social determinants of health: you can’t have one without the other
I’ve had a number of discussions recently at the insurer, health system and provider levels about the idea of online patient reviews and while attitudes on the topic are mixed, a few common themes emerged: 1. Insurers and health systems indicate they already have their own provider rating and review tools 2. Providers still have a sense of uncomfortability about being rated and reviewed online … Continue reading Patients are defining value in healthcare and we need to accept that
Gaining access to high quality, equitable health care services in the United States’ system should be easy, right? My “story” is pretty relatable to clinicians and I’ve been working in the healthcare industry for nearly 8 years, so communication between us should be clear, right? Not necessarily. I’m privileged in the sense that, in theory, I shouldn’t face many barriers when trying to navigate the United … Continue reading The struggle is real in healthcare.
Christina Farr (@chrissyfarr) recently published a piece that addressed the “elephant in the room” at healthcare conferences – which is “there is very little recognition of the human cost” as it pertains to the lack of interoperability, broken processes and heavy regulation in the healthcare industry. While Christina’s article addresses the disastrous byproducts of the lack of interoperability, for instance, I’m preaching the same message, … Continue reading Are the social determinants of health (SDoH) just a “feel good” trend?